FAQs

No, your blower is included with your inflatable. Every inflatable you purchase from Pogo Bounce House will come with a free Zoom Blower. We will ship the perfect Zoom blower for your new inflatable. You do not need to do anything to receive your free blower. Your blower will automatically be packed with your shipment. Your blower will be brand new and in it's original box. Zoom Blowers are the only UL and ULC listed blowers on the market. They are stackable and durable. Zoom blowers come standard with a lighted cord. You can add on additional blowers at a reduced price and no additional shipping.

Absolutely. If you change your mind or order the wrong item you can return your item within 30 days of purchase as long as it is unused and in it's original packaging. Inflatables must be shrink wrapped and banded to the their pallet and we will arrange the freight back once your item is ready. If your item came via Fed Ex, you can return it unused via any trackable shipping method. You will pay the price to ship the item back to our warehouse where we will receive the item in and give you your refund. If you are returning an inflatable via freight, your refund will be less our 25% restocking fee. If you are exchanging your inflatable for another item of equal or greater value, there is no restocking fee. To return your order please contact us at 888-673-4273 to receive a Return Merchandise Authorization number and specific shipping directions for your return.

If your box or pallet order is noticeably damaged upon delivery, do not let the driver go without inspecting your item first. If you sign for a freight order that is noticeably damaged then we may lose many of our rights to claim the damage for you. As soon as you realize your item is damaged please call us at 888-673-4273 so we can put together a damage claim and get your item replaced. Damage claims must be filed within 3 days of delivery. If your item has been damaged during the shipping process, there is no cost to you return the item or to receive the replacement item.

Our regular office hours are Monday - Friday from 8:30am to 5:00 pm EST. We also offer online chat on our website homepage beyond those hours.

Pogo Bounce House LLC

3500 Main Street, Ste 130 - PMB 144

Amherst, New York 14226

888-673-4273

sales@pogobouncehouse.com

We use Fed Ex ground shipping on all orders under 75 pounds and common carrier freight on most orders over 75 lbs (some can still go Fed Ex). You are welcome to call to expedite Fed Ex Ground shipping orders 888-673-4273. It is difficult to expedite LTL Freight Orders and there are no guarantees on delivery date unless you are purchasing a full truckload of inventory. If you have specific delivery date you need to meet, please call us and let us know what you need.

Usually. All Fed Ex orders over $75 require a signature for delivery. All Freight orders require a signature for delivery. Orders under $75 may be delivered without your signature. You can always contact Fed Ex to pick up from their location.

All shipping on our inflatables is to a commercial business address with a loading dock or forklift to accept the freight. If you do not have a loading dock or forklift, you can ask us to deliver to our closest freight terminal. Sometimes, this may be as far as an hour away but we will let you know well in advance where our freight docks are in your area. You will need to show your driver's license to the freight dock before they will release your order. You can also ask us to deliver to your home. Home delivery requires a special lift gate truck and is an additional $125 added on to your shipping rate.

Home delivery allows your pallet to be delivered on a smaller liftgate truck. The delivery is curbside. The driver will offload the pallet near your curb and it is your responsibility to move it to your home, garage, backyard etc. The driver will call and set up a time before delivering. You must be home to sign for the freight and you cannot have a neighbor sign for you. If you have any questions about home delivery please contact us at 888-673-4273

All Hot Deals have free shipping as part of their special price. Free shipping is to a commercial business address with a loading dock or forklift. Free shipping can also be to our nearest freight dock to your location. You can add on home delivery liftgate service by paying an additional $125 for the liftgate truck.

Bolt is our checkout partner that helps us offer a faster, more secure shopping experience. Once you create a Bolt account, you’ll unlock access to One-Click Checkout and easier login. 

While adding your shipping and billing info, you’ll see a checked box that indicates your information’s been saved. Bolt will send a verification code to your phone or email to verify your info.

The next time you check out, you won’t need a password or to fill out any fields, allowing you to finish the purchase in seconds.

Passkeys give shoppers a fast and ultra-secure way to log in to their Bolt Account on mobile devices without having to enter a password. Instead, passkeys utilize device-specific methods of verification including:

• PIN: shopper uses a short code that is stored on their device to log in
• Touch ID: shopper uses their fingerprint instead of a password to log in
•  Face ID: shopper uses facial recognition instead of a password to log in

Shoppers can easily create a Bolt Passkey at account.bolt.com. account.bolt.com Once created, shoppers can use their Bolt Passkey on their mobile devices across the Bolt Network.

With Bolt, we’re pleased to offer:

• Fast & secure One-Click Checkout
• A simpler login experience through text verification. No more pesky passwords needed. 
• Encrypted account protection so you can shop with peace of mind
• One account used across the Bolt Network, so you can shop seamlessly across hundreds of brands

When you’re ready to check out, all you’ll need to do is enter the verification code sent to your phone or email. This code allows us to offer a secure, One-Click Checkout experience and replaces your account password.

Yes! Guest checkout is always available. You do not need an account to check out, simply click “continue as guest” during checkout.

Shoppers’ trust and safety are important to us. By creating an account, Bolt ensures that shoppers’ personal details are secure. Learn more about how Bolt provides shopping with peace of mind.

Manage your account directly from the Bolt Shopper Dashboard. Login to your account then go to the “Account Settings”.

If you’re interested in deleting your account deleting your account then select “Delete Account”.

Head to Bolt at  bolt.com/shopper to learn more.

When linking back to Bolt.com, use the below links.

When updating with “your brand”, includes dashes where spaces would be, i.e. Lilly-Pulitzer

• Bolt General Link: www.bolt.com/shopper/?utm_medium=partner&utm_source=YOURBRAND
• Bolt Shopper Security Link: www.bolt.com/security/?utm_medium=partner&utm_source=YOURBRAND
• Shopper Dashboard / Account Creation: www.account.bolt.com/?utm_medium=partner&utm_source=YOURBRAND 
• Passkey information: www.bolt.com/blog/why-passkeys/?utm_medium=partner&utm_source=YOURBRAND
• Account Deletion: https://help.bolt.com/shoppers/account/account-settings/#how-to-delete-your-bolt-account/?utm_medium=partner&utm_source=YOURBRAND